Frequently Asked Questions:
✿ Can I return my order?
✿ I accidentally put in the wrong shipping address
Please contact us ASAP with your name and order number. If it has not yet shipped, we will do our best to update. If your order has already shipped, we unfortunately will not be able to change the address. If your package is returned because of an incorrect address, a secondary shipping charge will be invoiced to ship out the parcel again. Entering the correct delivery addresses is the buyer's responsibility.
✿ I missed my order delivery, package was returned to sender
In the case where a shipped order is sent back to us for any reason, the order may be shipped out again but an additional shipping fee will apply to send the order a second time.
✿ Are customs and duty fees included in the price?
Buyers are responsible for paying all customs and duty fees as per your country's laws and regulations for all parcels. However, most purchases from Pogpals are under the value threshold and exempt.
✿ How quickly will you respond to my message?
Pogpals is run by one tiny frog. we will respond to your message as quickly as possible. Please be understanding and patient.